(powered by CubeCart)
search:   
add to favorites your account
welcome guest [ log in | register ]
category
 
store home
sale items
 
 
 

featured product
 

phoebe earrings
 
 
 

information
  products: 345
categories:
hits 1,503,368
prices: USA Dollars
about
contact us
ordering
custom design
retail stores
wholesale
upcoming events
press
blog
join mailing list
past events
legal notice & privacy policy
ferlanti.com
 
 
 
ordering
  PLACING AN ORDER:

How do I place an order?
You place an order by using our secure shopping cart. Simply place the items that you wish to order into your shopping cart, update the quantities as needed, and then proceed through the checkout process.

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.

Is your checkout process secure?
The security of your information is very important to us. We use PayPal's 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than PayPal, so your order is completely secure.

How do I pay?
You can either pay using your credit card, bank account (where available), or PayPal account. On the payment information screen, there will be 2 options for payment processing. You can either choose to login with an existing PayPal account, or you can click the link immediately below it, which allows you to use your credit card or bank account (where available).

Please note that, while our site offers the option to pay using a PayPal account, it is NOT necessary to have a PayPal account in order for our site to process your order. As our authorized payment processor, PayPal simply provides the mechanism to process payments. PayPal's payment process is completely transparent to the online shopper; purchasing items with a credit card via PayPal is just like any other online credit card transaction. PayPal accepts credit cards from the major credit card companies: Visa, Mastercard, Discover, and American Express.


WHAT TO EXPECT AFTER YOU ORDER:

When do you start processing my order?
Your order is processed once the checkout process is complete.

If for some reason, an item is no longer available, you will be notified immediately and given the option of either waiting for the item (if a duplicate item can be provided) or cancelling the item. Please note that, while we will do our best to fulfill an order, it may not always be possible to supply duplicate items, as many of the items sold at wildfiredesigns.com are one-of-a-kind or limited edition.

After your payment is accepted and processed, you will receive two confirmation emails from us -- an initial invoice, indicating your payment been accepted by us and a second notice, once your package has been shipped.

When will I receive my order?
We will work diligently to finish your order and ship it out to you as swiftly as possible. For orders shipped via First Class and Priority Mail, please allow a minimum of 5-7 business days for processing & shipping. For an additional charge of $25, we can provide rush delivery, should you need to expedite the arrival of your order. If you do have a rush order, please contact us at info[at]wildfiredesigns[dot]com.

Orders for in-stock items placed before 6 pm (EST) will typically be processed & shipped out within 1-2 business days. Orders for in-stock items placed after 6 pm (EST) will typically be processed the following business day.
Orders placed on weekends and federal United States holidays will be processed the following business day, (i.e., Monday, most typically, for a weekend order placement, and the next business day immediately following the holiday for federal United States holidays), and are typically shipped out within 1-2 business days of being processed.

To inquire about the status of your order, please contact us at info[at]wildfiredesigns[dot]com.

How will my package be shipped?
Please note that, due to the fragile nature and value of package contents, all packages are shipped by insured mail; we also purchase delivery confirmation to ensure that you have received your package. These costs are part of the total shipping cost, which also includes postage, handling, & packaging, & processing.

Your fully insured package will be shipped via First Class or Priority Mail, depending on the total weight of the package as specified by the rules and regulations of the United States Postal Service. (Packages up to 13 oz are shipping via First-Class Mail. Packages weighing over 13 oz must be shipped by Priority Mail.) Packages that are shipped via these two classes of mail are generally received by the customer in 2-3 business days. As a general rule, please allow up to 5-7 days to receive your package.

(For customers in Alaska and Hawaii, there is an additional $5 surcharge for shipping and handling.)

Each jewelry item is individually gift boxed and tied with a ribbon.

Will any taxes be added to my final order?
A 5% sales tax will be automatically applied to all orders shipped to Maryland. Orders shipped to all other states will not be charged tax.


RETURNS POLICY:

What is your returns policy?
Please note that this return policy only applies to retail merchandise sold via the wildfiredesigns.com website, and does not apply to merchandise sold via other transactional methods (i.e., such as direct sales and other venues).

We accept returns of most items sold via the wildfiredesigns.com website, provided that your order is returned within 7 days of receipt (i.e., items must be postmarked within 7 days of receipt) and that your return meets the additional conditions as specified in this policy.

In order to qualify for a refund, items must be returned unworn and in their original condition and packaging. Merchandise must not show signs of damage, wear, or alteration. Also, if applicable, items must be returned along with any additional parts or accessories included as part of the original order. All original price tags must still be attached.

Merchandise must be returned with pre-paid shipping and insured for the full value of the returned purchases. Delivery confirmation must also be purchased. All returned items must be safely & securely packed.

In order to receive your refund, we must receive your return within 14 days of the original receipt date. Please note that any and all item for which the return period has since expired will be considered final purchases, and will no longer be eligible for a refund.

Please note that your refund will not include original shipping charges. Your refund will be the purchase price of the item, less the original shipping & handling fee (which includes postage & packaging), less the PayPal transaction fee of 2.9% + $0.30 USD, and less a restocking fee of $4.95 USD per item. Please note that the customer is responsible for S&H charges incurred for returning merchandise.

Please allow us 14 business days from the time we receive your item to process your return.

Also, please note that we absolutely will not and cannot process exchanges, due to the fact that many of our items are limited-edition &/or one-of-a-kind merchandise, and therefore may have limited availability. NO exceptions.

How do I return merchandise to wildfiredesigns.com?

1. If you need to return merchandise to us, please look on the invoice for the return shipping address, or email us directly at info@wildfiredesigns.com. We do not release our address publicly on the website for security reasons.

2. Please indicate a reason for your return on the invoice that was included with your original wildfiredesigns.com shipment. Your feedback is very important to us!

3. Place all the original packaging in the return shipment box/envelope, including your merchandise and the copy of the original invoice.

4. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE WITH DELIVERY CONFIRMATION AND INSURANCE FOR THE FULL VALUE OF THE RETURN PURCHASES. We will only accept returns that are sent to our business address. Be sure to purchase “delivery confirmation” with your shipment, and insure the return package of jewelry for the full value paid. We are not responsible for return shipments lost by the USPS. NO exceptions.

5. Once your merchandise return is received, it will be reviewed and processed with 14 business days. Wildfiredesigns.com will not be responsible for loss or damage of return shipments. A credit will be issued to your credit card, or a check will be issued to you within 21 business days of receiving your returned merchandise. Once the adjustment has been made to your credit card account or the check has been issued to you, you will receive an email confirming that transaction.

6. Every once in a while, a customer will place an order, we will process and ship the order, and the package comes back to us marked “refused”. We will charge a 25% restocking fee on the total of the merchandise that was refused.

Please note that wildfiredesigns.com reserves the right to refuse a refund if the returned items do not meet any or all of the above conditions.


WEBSITE CUSTOMER SERVICE AVAILABILITY:

How do I contact customer service?
To contact Wildfire Designs' customer service, please email info[at]wildfiredesigns[dot]com.

What are customer service's hours of operation?
Although our website is typically open for business 24/7, please note that any temporary interruptions of customer service which would affect our usual processing & shipping schedule will usually be posted as a prominent notice on our website. Noteable exceptions would obviously include scenarios such as the wildfiredesigns.com website being down for scheduled or unscheduled emergency maintenance, &/or additional website/internet service provider-related issues or outages or other unforseen circumstances not within the control of wildfiredesigns.com. Since we process your payments via our website, we would obviously not be able to process your order/shipment until these services would become available again. Furthermore, we reserve the right to interrupt service on our website when it becomes necessary to perform maintenance or any other reasons otherwise heretofore unspecified as we see fit.

Can I speak to someone on the phone?
We do not have an 800 number where you can reach us directly— We are attempting to keep our costs down so that we can continue to offer high quality gemstone jewelry at reasonable prices. The best way to reach us is to e-mail info@wildfiredesigns.com, and we will do our best to respond quickly. If necessary, we will be happy to call you back to discuss your order, gemstone combinations, website issues, or anything else that concerns you.

Please email us at info@wildfiredesigns.com with any questions or concerns that you might have.

We always enjoy hearing from you!

Visit us often at http://www.wildfiredesigns.com, as we continue to add new jewelry on a frequent basis!
 
 
 
shopping cart
 


shopping cart is empty!

 
 
 

language
 

 
 
 

most popular
 
1.true blue pengui..
2.ming dynasty ear..
3.chinese valentin..
4.shaolin meditati..
5.single opal drop..
6.osiris necklace ..
7.samarkand earrin..
8.blue blossom ear..
9.whimsical hearts..
10.hong kong advent..
 
 
 

new items
 
1.shaolin meditati..
2.claudette neckla..
3.jardin des tuile..
4.chinese valentin..
5.lady louise earr..
6.hong kong advent..
7.fleury cross ear..
8.rocky mountain e..
9.emperor of heave..
10.dawn of the drag..
11.eye of the tiger..
12.d'arcy earrings
13.vivienne earring..
14.margaux earrings..
15.juliette earring..
16.into the big blu..
17.emmanuelle earri..
18.bali ha'i earrin..
19.ming dynasty ear..
20.arizona earrings..
 
 
 

sale items
 
1. i dream in de
  (Save $20.00)
2. i dream in de
  (Save $46.00)
3. karnak bracel
  (Save $16.00)
4. xanthus earri
  (Save $3.00)
5. venetian holi
  (Save $17.00)
6. last of the r
  (Save $3.00)
7. true blue pen
  (Save $3.00)
8. martika brace
  (Save $10.00)
9. labyrinth ear
  (Save $3.00)
10. blue curaçao
  (Save $7.00)
More ]
 
 
 

Powered by CubeCart 2.0.7
©2003 brooky.com